Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

5 stars. Strange times. A decent used car dealer? Well, after a rush of blood to the head, and reading these reviews and looking at the ad's, I agreed a price on a very nice 330d F31 on the condition Stuart drove it halfway up the country to deliver it. He obliged and my car arrived at 08:30 looking like it had driven out of a dealer's showroom. Just over 3 months later and I'm as pleased as when it first arrived. To put this in perspective, I have never bought a car or motorcycle from a dealer knowingly in my life. And I bought this car by phone without ever seeing or driving it. It paid off and I have not been disappointed.

Sriram. T
Purchased a BMW 520d.....wish all the sales process were so simple and memorable!!!!! From the instant I made contact, through out all my inquiry process, till the point of contact and eventually the sale, Stuart made the whole journey memorable. His exceptional customer service, patience and attention to detail made it all the more pleasurable. Coming to the BMW itself, immaculate car and great driving experience that matched the description to every word. You set the bar high which definitely left its mark, hence will definitely recommend with high regards. Thanks.
David K
I cannot recommend Essex Automotive highly enough. Customer service from beginning to end was faultless.
Steve K
Prior to this review I have never used this company before. I visited right on closing time without any warning , I was genuinely welcomed , I looked around the vehicles in stock in a dry under cover site . I was delighted that every vehicle was in absolutely pristine and that had been sourced in top condition. At no time was I under any pressure to purchase . All of my test drives and questions were answered . I went away and thought carefully, I was not contacted or pressured for a decision . I returned and we agreed a deal . The whole experience was pleasant and enjoyable. The cars at Essex automotive clearly sell themselves, if you visit you will want one . My experience was excellent thankyou .
Kunal Patel
(As promised) I purchased my BMW 5 Series M Sport 2 weeks ago and purposely did not post a testimonial due to if the car was faulty. however, it's the complete opposite actually, the car is still in immaculate condition and drives like a dream. Stewart went above and beyond for us. Even waiting late evening for me to collect the car once purchased but never felt pressured or rushed into buying a car from him. You can tell by the other cars he has that they are in prestige condition. so hence he only sells top quality cars which make you feel appreciated that you're buying from a good place. Service wise: excellent Pricing: reasonable Attitude to customers: excellent condition of vehicle: excellent bottom line would i buy another car from him: YES most definitely.
Royston K
Fantastic buying experience. Really helpful and genuinely interested in making sure I was happy with my new car. Totally trustworthy in every way and I shall definately buy from them again.
Adam Paterson
Stuart at Essex Automotive was absolutely a delight to purchase from. He spoke to me very honestly about the best option for me and was so helpful with the little details like changing plates over etc. His knowledge was second to none and really knew everything about the car. The car itself is amazing, in great condition and cleaned back to brand new. An amazing service and I will definitely be purchasing from here again. All of the cars in the showroom were top quality. Cheers Stuart.
Peter W
I would normally select a BMW dealership to buy a car but Essex Automotive far exceeded the service I get from BMW. It's a very professional company with an excellent selection of quality vehicles. They have a high standard of service and it was a pleasure doing business with them.
Mr G Leake
A nice car and a nice experience buying it too. Thanks. Geoff Leake. Mercedes E350 Coupe
Kurt P
Excellent customer service in a pressure free environment. The salesman was extremely helpful and attentive to detail, and was able to provide me with answers to all my questions. The quality of the vehicles in stock, not only what i bought, but the others on show was outstanding, and i knew before i had even looked around the car that i was going to purchase. I highly recommend Essex Automotive and will definitely consider them to myself and others for future purchases.
Alex Guy
A very big thank you to Stuart and the team at Essex Automotive. From the moment I first made contact with Stuart he was very helpful honest and informative. When looking at the car I felt at ease, Stuart was polite and understanding. Everything was in order and the car was in excellent condition. I really appreciated the assistance Stuart gave me with the paperwork and kindly followed up once I had taken ownership of the car, which in itself is just fantastic! I couldn't be happier with it- thank you.
Mrs L Pilfold
I am absolutely delighted with the beautiful bmw 1 series coupe that we bought from you recently. We were extremely impressed with the excellent service we received through the purchase process and wouldn't hesitate to purchase further vehicles from you. Many thanks for a superb car.....
Mark R
I bought a top specification 2014 BMW F31 330d Sport Touring from these guys for 21k The car was perfectly presented and found it super hard to find a single defect on the car to try and haggle with. Although there was some cheaper cars of this model available this car had one of the best specifications and was presented so well I did not mind paying for a premium sales service, that said the car was still priced well without being over the top. My salesman was totally professional and knew his trade which inspired confidence, I knew exactly all about the car I was buying before I arrived and it was refreshing to find a sales person who actually knew what they were selling properly as well. Top car, top salesman, very happy experience, will definitely use them again in the future when I come to change cars in a few years. I have had the car a couple of weeks or so now and not had a single problem of any sort, not even a tiny teething problem.
Matt Turner
I recently bought an Audi RS5 from Stuart and couldn't fault the service he provided. The car was exactly as described, he always answered calls and any queries promptly and politely and seemed to genuinely enjoy the whole process - important when you're making such an important purchase. Highly recommended and I would definitely deal with EA again - good work!
Mr E Spiteri
Stuart Lord made the whole buying experience very simple and honoured everything he said he would do to make the car as near showroom condition as possible. A high quality well-specd vehicle that I have been exceptionally pleased with and will have the pleasure of driving for many miles yet. I'll keep an eye on the website for my upgrade!!
Alan Crompton
We recently purchased a BMW 520d Touring M Sport from Stuart at Essex Automotive. The whole experience was first class, and we left extremely satisfied customers. Stuart knows his stuff and was polite and professional at all times. During our extensive test drive he made my wife and young daughter feel totally at ease, which played a big part in convincing my wife to go ahead with the purchase. The car itself is top notch, extremely well spec'd and was pretty much the only one like it in the UK at that price range at the time of purchase. It was, and still is, in excellent condition and was presented beautifully. We traveled over 2hrs to do business with Stuart and would do so again in a heartbeat. We can't recommend Stuart and Essex Automotive highly enough.
Dave Slevin
Can highly recommend Stuart, the car I purchased was what I was looking for and his service is second to none.
Would highly recommend anyone to buy from him.
Thank you